Privacy Policy

1. Who controls your personal data

The controller is COMEDY SPACE M. IKE, Alkyonidon 1, 20300 Loutraki, Greece, VAT ID EL803363691, Greek Tax Number 803363691. Privacy enquiries and requests should be sent to 1st@comedyspace.com.ua.

2. Personal data we may collect

We may process identification and contact data; order and ticket data; transaction and payment-status information; invoice details where requested; communications with customer service; event attendance or ticket-scan information where necessary; device, browser, IP and security-log data; cookie and analytics data where permitted; and marketing preferences.

We normally do not receive or store full payment-card details where payment is handled by an authorised payment service provider.

3. How we obtain data We obtain data directly from you when you browse, create an account, place an order, contact us or subscribe to communications. We may also receive limited transaction, ticketing, fraud-prevention or technical information from our ticketing, payment, hosting and communications providers.

4. Purposes and legal bases

We process personal data to:

a) take steps requested before a contract and perform the ticket-sale contract, including payment confirmation, ticket delivery, event notices, admission and refunds;

b) comply with tax, accounting, consumer-protection, fraud-prevention and other legal obligations;

c) pursue legitimate interests such as website and service security, preventing ticket fraud, maintaining business records, improving customer service and defending legal claims, where those interests are not overridden by your rights;

d) send optional marketing or use non-essential analytics/advertising technologies where valid consent is required and has been obtained.

5. Required and optional data

Data marked as required during checkout is necessary to process the order or comply with law. If you do not provide required data, we may be unable to complete the purchase or issue the ticket. Marketing consent and non-essential cookies are optional.

6. Recipients and service providers

We may share personal data, only as necessary, with:

a) FrontManager, used as the ticketing platform and ticket-delivery system;

b) Viva Wallet and the relevant acquiring/payment institutions used to process payments and refunds;

c) venues or access-control providers where necessary to validate tickets or manage attendance;

d) hosting, cloud, email, SMS, customer-support, cybersecurity and IT providers;

e) analytics and advertising providers only in accordance with the cookie choices and applicable law;

f) accountants, auditors, insurers, professional advisers and public authorities where legally required or reasonably necessary.

Before publication, COMEDY SPACE must identify the actual material providers used by the live website in the final version of this Policy.

7. International data transfers

Where personal data is transferred outside the European Economic Area, COMEDY SPACE will use an available lawful transfer mechanism, such as an adequacy decision, Standard Contractual Clauses or another mechanism permitted by the GDPR, together with supplementary safeguards where required.

8. Retention

We keep personal data only for as long as necessary for the purposes described above and to meet legal obligations.

Order, invoice and transaction records are retained for the period required by applicable Greek tax, accounting and limitation rules.

Customer-service records should normally be retained for no longer than 24 months after the matter is closed unless a dispute or legal obligation requires longer.

Security and technical logs should normally be retained for no longer than 12 months unless a security incident, fraud investigation or legal obligation requires longer.

Marketing data is retained until consent is withdrawn, the person unsubscribes, or the data is no longer reasonably needed for the marketing purpose.

Cookie retention periods are stated in the Cookie Policy and must match the actual website configuration.

9. Your GDPR rights

Subject to the GDPR and applicable conditions, you may have the right to request access to your personal data, correction, erasure, restriction, portability, and to object to processing based on legitimate interests.

Where processing is based on consent, you may withdraw consent at any time without affecting processing lawfully carried out before withdrawal.

You also have the right to lodge a complaint with the Hellenic Data Protection Authority or, where applicable, another competent supervisory authority.

10. Automated decisions and profiling

COMEDY SPACE does not intend to make decisions producing legal or similarly significant effects solely by automated processing unless this is specifically disclosed and a lawful basis and safeguards are in place. Marketing audiences or analytics may involve limited profiling only where permitted by law and consistent with cookie choices.

11. Marketing communications

Promotional email, SMS or similar direct marketing will be sent only where permitted by applicable law. Each marketing message will provide a simple way to unsubscribe or otherwise exercise the right to object.

12. Security

COMEDY SPACE uses appropriate technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, loss or destruction. No online system can be guaranteed to be completely secure.

13. Children

The website is intended for purchases by adults. Tickets may be purchased by an adult for a minor where the event permits minors to attend. COMEDY SPACE does not intentionally request more personal data about children than is reasonably necessary for the relevant event or legal requirement.

14. Changes to the Privacy Policy

We may update this Privacy Policy to reflect changes in law, technology or our processing. Material changes will be published with a new effective date.