FAQ
I bought a ticket but have not received it by email. What should I do?
Check your Spam, Promotions and All Mail folders, and the email address used for your order. If you still cannot find the ticket email, contact Customer@ComedySpace.com.ua. Include your order number, the purchaser’s name, event title, city and date. If you do not have an order number, include the payment date and amount. We will check the order status and help you access your ticket.
I received only a payment receipt. Is this my ticket?
A payment receipt confirms a payment; it does not replace a ticket. Admission requires a valid ticket with a QR code, barcode or other ticket identifier. Check the other emails and attachments relating to your order. If the ticket is missing, email your order number to Customer@ComedySpace.com.ua.
I entered the wrong email address. Can you resend my ticket?
Yes. Contact Customer@ComedySpace.com.ua with your order number, the purchaser’s name, the incorrect email address and the correct one. After verifying the order, we will help correct the address and resend the ticket. Do not send your full card number, CVV or banking passwords.
I accidentally deleted my ticket. Can it be restored?
First check your email’s Trash folder. If the message is no longer there, write to Customer@ComedySpace.com.ua from the address used for the purchase and include your order number and event. We will verify the purchase and check whether the ticket can be resent. A resent email does not create an additional ticket: the same code does not entitle you to a second admission.
I would like to return my ticket. How do I request a refund?
Email Customer@ComedySpace.com.ua with your order number, event title, city, date and the reason for your request. If the event has been cancelled or rescheduled, also follow the instructions in the official notice. Refund eligibility and the procedure depend on the circumstances, the terms of purchase and mandatory legal requirements. After checking your order, we will explain the next steps and the status of your refund request. If you bought through another ticket operator, also contact the seller named in your order.
Can I exchange my ticket for different seats, a different date or another city?
Exchange options depend on the event, seat availability and the rules of the ticket operator used for the purchase. Before placing a new order, email Customer@ComedySpace.com.ua with your order number and the change you would like. We will explain whether an exchange is possible and what conditions apply. Your original ticket remains unchanged until you receive confirmation of an exchange.
Do I need to print my ticket, or can I show it on my phone?
Check the instructions on your ticket and the information for your event: how a ticket must be presented depends on the venue’s rules. Where mobile tickets are accepted, download your ticket in advance, charge your phone and display the entire code for scanning. If the requirements are not stated or you are unsure, contact Customer@ComedySpace.com.ua before travelling.
I cannot find an answer to my question. How can I contact you?
Email Customer@ComedySpace.com.ua. Briefly describe your question and, if it concerns a purchase, include your order number, event title, city and date. If you have already contacted us about the issue, reply in the same email thread so that we can see all the relevant information.
How do I buy a ticket?
Choose an event and check its city, date, time and venue, then select the purchase button. On the ticket-sales page, choose available seats or a ticket category, check the total price and enter your email address carefully. Complete payment using an available method and check the order confirmation and tickets. If the button takes you to another ticket operator’s website, the purchase is handled under that seller’s rules.
My payment did not complete, or I was charged but have no ticket. What should I do?
Check the payment status in your banking app and the emails relating to your order. If you see a charge or are unsure of the result, do not pay again until the status has been checked. Email Customer@ComedySpace.com.ua with your order number, payment date, amount, currency and any error message. Hide full card details and other unnecessary banking information in screenshots. If your bank declined the payment, contact the bank to clarify the reason.
What should I do if an event is postponed or cancelled?
Check the official notice for your event and the messages sent to the email address used for your order. The notice explains the changes and what to do with your tickets. Keep your ticket and order number. If the new date does not suit you or you have not received a notice, contact Customer@ComedySpace.com.ua or your ticket seller. If you have already submitted a request, mention it so that we can find its history.
Where can I find the performance language, running time, age restrictions and accessibility information?
Check the page for the specific event, as arrangements can differ by performance and venue. If the information you need is missing, email Customer@ComedySpace.com.ua before buying. To ask about step-free access or wheelchair spaces, tell us the event and city; you do not need to send medical documents for a general information request.
I bought my ticket on another website. Who can help with my order?
Check the seller’s name in your order confirmation or receipt and contact that seller’s support team about payments, resending tickets or refunds. You can also email us at Customer@ComedySpace.com.ua with questions about the event itself. Include the ticket operator’s name and your order number so that we can direct you to the right place.